1. Introduction

This Privacy Policy explains how Gopal Packers & Movers ("we", "us", "our") collects, uses, stores, and protects information provided by visitors and customers through our website and services.

By using our website or submitting an enquiry, you agree to the practices described in this Privacy Policy.

2. Information We Collect

When you request a quotation or contact us, we may collect information such as:

• Your name
• Mobile or telephone number
• Email address
• Pickup location
• Delivery location
• Moving date
• Type of shifting or transportation service required
• Details provided in your enquiry or message

We may also collect limited technical information such as browser type, device information, IP address, and website usage data when you visit our website.

3. How We Use Your Information

The information collected may be used to:

• Respond to your enquiries and requests.
• Prepare and provide moving or transportation quotations.
• Arrange and manage our services.
• Contact you regarding your requested service.
• Confirm pickup, delivery, or booking details.
• Improve our website and customer experience.
• Maintain records related to our services.
• Prevent fraudulent or unauthorized activity.

4. Sharing of Information

Gopal Packers & Movers does not sell or rent your personal information to third parties.

Where necessary to provide our services, certain information may be shared with authorized employees, service partners, transportation providers, or other parties involved in fulfilling your booking or enquiry.

Information may also be disclosed where required by applicable law, legal proceedings, government authorities, or to protect our legal rights and customers.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and analyze website performance.

You can configure your browser to reject or delete cookies. However, disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect the information provided to us against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites. We recommend reviewing their respective privacy policies before providing any personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal requirements, and protect our legitimate business interests.

9. Your Privacy Rights

Depending on applicable law, you may contact us to:

• Request information about the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where legally applicable.
• Withdraw consent for certain communications.
• Ask questions about how your information is being used.

Requests may be subject to applicable legal and operational requirements.

10. Communication

If you submit an enquiry or request a quotation, we may contact you by phone, SMS, WhatsApp, email, or other communication methods using the details you provide. These communications may relate to your enquiry, booking, quotation, service updates, or customer support.

11. Children's Privacy

Our services are intended for adults and businesses arranging relocation, transportation, or related services. We do not knowingly collect personal information from children for the purpose of providing our services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements. Any updated version will be published on this page with a revised "Last Updated" date.